Terms of Service
Last updated October 28, 2026
Draft for review: this text has not yet been reviewed by a lawyer and may change before Banquet Harbor is offered commercially.
These terms cover the use of Banquet Harbor (“the Service”) by venues and their staff (“you”). By creating an account or using the Service you agree to them.
1. What the Service does
Banquet Harbor helps venues answer event inquiries, prepare and negotiate offers, collect contracts and event details, and produce internal documents such as Group Resumes and BEOs. Some text is drafted with AI; you decide what is sent unless you turn on automatic sending for your venue.
2. Your account and team
- You are responsible for the people you invite, the roles you give them, and keeping passwords private.
- Tell us promptly if you believe your account has been accessed without permission.
3. Your content and your clients' data
- You own the content you put in the Service (venue facts, menus, offers, contracts, event details). You give us permission to store and process it only to run the Service for you.
- You confirm you may share planners' and guests' information with us for these purposes, including dietary needs given by guest name.
- We process that personal information on your behalf as described in the Privacy Policy.
4. AI-drafted text and automatic sending
- AI drafts may contain mistakes. You are responsible for reviewing what you send, for prices, availability and contract terms, and for any automatic sending you enable.
- Messages sent automatically state that they were written with AI assistance.
5. Contracts and e-signatures
Contract wording comes from you. The Service records signatures (typed name, consent, time, IP address and a fingerprint of the text) but does not give legal advice; have your own lawyer review your contract terms.
6. Acceptable use
- Don't use the Service to send unsolicited marketing, to break the law, or to try to access other venues' data or the systems behind the Service.
- We may suspend accounts that put the Service or other customers at risk.
7. Fees
Paid plans are billed as agreed in your order or plan page. Fees are not refundable for partial periods unless the law requires it.
8. Availability and changes
We work to keep the Service available and secure but don't promise it will be uninterrupted. We may improve or change features; we'll give notice of changes that materially reduce what you pay for.
9. Ending
You may stop using the Service at any time. On request we will export or delete your venue's data, except what we must keep by law.
10. Liability
To the extent the law allows, the Service is provided “as is”, and our total liability is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect or lost-profit damages.
11. Contact
Questions about these terms: contact@mail.banquetharbor.com.